Technical Support Associate

Role level:
Individual contributor
Employment type:
Time commitment:

The Technical Support Associate plays a vital role in ensuring the smooth functioning of our team by addressing technical issues related to various systems we use. You’ll be responsible for troubleshooting and resolving any technical problems that arise, ensuring that our team members can work efficiently and effectively. Additionally, you’ll assist in onboarding new volunteers, setting them up with emails and granting access to the appropriate tools. This role requires technical expertise, excellent problem-solving skills and flexibility to help whenever an issue arises.

What you'll do:

Minimum requirements:

Preferred requirements:

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About Caim

Caim is a 501(c)(3) charity that uses technology to help animal rescues save more lives. Our mission is to help the US become a no-kill nation. We do this by helping the 14,000+ shelters and rescues that exist across the US to find new fosters and operate more efficiently. Our platform is free to use and allows people to easily browse animals who need a foster home across different rescues. Once they find an animal they want to foster, we connect them with rescues in their area and provide resources to help them feel more supported on their fostering journey. 

We’re a small, volunteer run organization with BIG goals. We’re looking for experienced and committed people to join our team. All of our positions are volunteer (unpaid) and can be done from anywhere. Nearly all internal communication is via Slack and most volunteers work independently when their schedule allows. We aren’t a call heavy organization, but most roles require a weekly or fortnightly one-to-one call with their manager, which is scheduled during PST working hours.